Text patients from the pharmacy number they already know, automate refill and pickup reminders, route every call to the right technician, and collect copays by text with next-day funding — without changing your phone service or your pharmacy software.
Trusted by independent, compounding, long-term care, and specialty pharmacies
Messages come from the number already printed on the prescription label, so patients know it's their pharmacy — not a short code they'll ignore as spam.
Automate the messages that drive adherence and revenue: refill due, prescription ready for pickup, delivery on the way, and insurance follow-ups.
Pre-built templates with dynamic fields for patient name, medication, and copay — so techs stop retyping the same message a hundred times a day.
Let AI answer the questions that flood your queue — refill status, store hours, transfer requests, and delivery windows — 24/7, without tying up a technician.
Split the refill line, the prescriber line, and the front counter. Patients hear where they are in line instead of hanging up.
Record calls for compliance reviews, tech training, and any dispute over what a patient or prescriber was told. Searchable and securely stored.
See call volume through the lunch rush and the post-work refill spike, plus wait times and resolution rates for every technician.
Let AI handle routine pharmacy calls — refill status, hours, and directions — and hand clinical questions straight to the pharmacist.
Over phone or text
PCI-compliant
Direct to your pharmacy
Take Health Savings and Flexible Spending Account cards on prescriptions and OTC items, so patients can spend pre-tax healthcare dollars at your pharmacy.
Take the card over the phone or text a secure payment link before pickup or delivery — so the driver never leaves with an uncollected balance.
You remain the merchant of record. The charge on the patient's statement is your pharmacy's name, and the funds land in your account.
"Allmire has completely streamlined how we communicate with our patients. No more missed texts or confusion — just quick, professional texting from our pharmacy's number."
"Texting refill reminders and collecting copays in one platform saved our techs hours a day. No more phone tag with patients — it's a game-changer for our workflow."
"Copay collections improved dramatically. Texting a payment link before delivery works about 85% of the time, versus 40% when we chased patients by phone."
"Our phone time dropped about 60%. Patients would rather text about a refill, and one technician can now handle several conversations at once."
"Patients trust us more because every message comes from our pharmacy's number. It feels personal, professional, and reliable — highly recommend Allmire."
"We're handling three times the patient communication with the same staff, and next-day funding made an immediate difference to our cash flow."
Yes. Allmire text-enables the phone number your patients already have on file, so messages arrive from your pharmacy's number instead of a random short code. Voice calls to that number keep working exactly as they do today.
Yes. Allmire is built for HIPAA-compliant pharmacy messaging with encryption in transit and at rest, role-based staff accounts, full audit trails of every message and payment, and a signed Business Associate Agreement.
Your team sends a secure payment link by text, or takes the card over the phone. The patient pays on their own device, the payment posts against the prescription, and funds settle to your pharmacy's account with next-day funding.
Yes. Allmire accepts Health Savings Account and Flexible Spending Account cards alongside standard credit and debit cards, so patients can pay for prescriptions with pre-tax healthcare dollars.
Independent retail pharmacies, compounding pharmacies, long-term care pharmacies, specialty pharmacies, and multi-location pharmacy groups use Allmire for patient texting, call routing, and copay collection.
Most pharmacies are sending messages the same day. There is no hardware to install and no change to your phone service — onboarding covers number verification, staff accounts, and your message templates.
See how pharmacies use Allmire to text patients, route refill calls, and collect copays — in a walkthrough built around your workflow, not a generic slide deck.