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1. Introduction
Allmire, Inc. ("Allmire", "we", "us", or "our") provides a business communication and payment platform for messaging, calling, payments, and AI agents. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, products, or services (collectively, the "Services").
By using the Services, you agree to the practices described in this policy. If you do not agree, please do not use the Services.
2. Information we collect
Information you provide
- Account information (name, email, phone, company name, role)
- Billing details (payment method information processed by our payment processor)
- Communications you send to and through the Services (texts, calls, recordings, transcripts)
- Customer support inquiries and feedback
Information collected automatically
- Device, browser, and operating system information
- IP address and approximate location
- Usage data (pages viewed, features used, timestamps, referrers)
- Cookies and similar technologies (see Section 7)
Information from third parties
We may receive information about you from third-party service providers (e.g., payment processors, identity verification, marketing partners) consistent with their policies.
3. How we use information
We use personal information to:
- Provide, maintain, and improve the Services
- Process payments and manage billing
- Communicate with you about your account, updates, and support
- Personalize your experience and deliver relevant content
- Detect, prevent, and respond to fraud, abuse, or security incidents
- Comply with legal obligations and enforce our agreements
4. Information sharing
We do not sell your personal information. We share information only in the following circumstances:
- Service providers: Trusted vendors who process information on our behalf (hosting, analytics, payment processing, telephony) under contractual obligations.
- Compliance and safety: When required by law, subpoena, or to protect the rights, property, or safety of Allmire, our users, or others.
- Business transfers: In connection with a merger, acquisition, or asset sale, subject to standard confidentiality protections.
- With your consent: For any other purpose disclosed to you at the point of collection.
5. Data security
We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit and at rest, role-based access controls, audit logging, and continuous monitoring. See our Security page for more detail.
6. Your rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at privacy@allmire.com.
7. Cookies & tracking
We use cookies and similar technologies to operate the Services, remember preferences, analyze usage, and (where permitted) deliver relevant advertising. You can control cookies through your browser settings. Blocking some cookies may impact functionality.
8. Data retention
We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of information and the purpose for which it was collected.
9. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the "Last updated" date and, where appropriate, by additional notice such as email or an in-product banner.
10. Contact us
Questions or requests regarding this Privacy Policy:
Allmire, Inc.
privacy@allmire.com